Chaos Enscape Ideas Portal
The online platform for Enscape users to submit, vote, and collaborate on creative suggestions.
The online platform for Enscape users to submit, vote, and collaborate on creative suggestions.
When the installer encounters an error, there should be a prompt or instructions on how to open a case with the support team, with a built in URL to the Chaos Help Center.
Hello,
thank you for taking the time to share this suggestion.
We understand the frustration when installation issues are difficult to diagnose or resolve, especially when it’s unclear what the next step should be after an error occurs. Improving reliability and clarity around setup is important to us.
That said, we’re not moving forward with this idea in its current form, so we’ll be closing it. Installer behaviour, error handling, and user guidance are being looked at more holistically rather than through individual feature additions.
When installation issues do occur, our support team is the best channel to help resolve them efficiently, and the Chaos Help Center remains the central place for documentation and case submission.
Thank you again for the feedback - it’s helpful input as we continue to refine the overall installation experience.